Refund policy

**Returns Policy for Keep Going Clothing**

Here at Keep Going Clothing, we strive to provide our customers with high-quality products. However, if you receive a product that is faulty, damaged, or not what you ordered, we are here to help. Please read our returns policy below:

1. Eligibility for Returns

• As we are a Print to Demand company, returns are only accepted for items that are faulty, damaged, or incorrectly sent.
• All return requests must be made within 14 days of receiving your order.

2. Return Process

• To initiate a return, please contact our customer service team at info@keepgoingclothing.co.uk with your order number and details of the issue.
• We may request photos of the faulty or damaged item for verification purposes.

3. Return Shipping

• If your return is approved, we will provide you with a prepaid return shipping label. Items sent back to us without first requesting a return will not be accepted. 
• Please ensure that the item is securely packaged to prevent any further damage during transit.

4. Refunds

• Once we receive the returned item and confirm the issue, we will process your refund to the original payment method within 2-3 days. 

5. Exclusions

• Unfortunately, we cannot accept returns or exchanges for items that have been worn, washed, or altered.

6. Contact Us

• For any questions or concerns regarding our returns policy, please reach out to our customer service team at info@keepgoingclothing.co.uk

We appreciate your understanding and support!